Below are frequently asked questions about pre-orders. If you need additional assistance please contact us.

What is a pre-order?

A “pre-order” allows you to place a reservation for a product prior to its scheduled release date. Products in a pre-order status are marked with a “pre-order” button.

How to pre-order?

Simply add it to your shopping cart with the "pre-order" button.

A credit card is required to make a pre-order reservation. Your credit card will be charged at the time of checking out.

After placing your order, you will receive an e-mail confirmation containing an order reference number.

When will I be charged?

Your credit card will be charged for your pre-ordered item during the checkout process.

 When will I receive my pre-order(s)?

Pre-ordered snowboards will ship in November 2022. You will receive an email once your package ships along with tracking information.

What happens if a pre-order release date changes?

The pre-order release dates are dates we've received from our publishers/manufacturers and could be subject to change. If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled, we will notify you via the email address on file.

Can I pre-order more than 1 item at a time?

Yes, you can order multiple snowboards during the pre-order event.

Can I cancel my pre-order?

Yes, you may cancel your reservation until the item enters the shipping process, in general, 10 days before the currently scheduled release date. To cancel an order, please email orders@whitespacesnow.com along with your order number.

Can I return my pre-order after delivery?

You may return your pre-order item within 30 days from the date it ships, as long as the item is unopened.

Please check our Returns page for more information.