FAQs
Below are frequently asked questions about pre-orders. If you need additional assistance please contact us.
Pre-orders
What is a pre-order?
A pre-order allows you to place a reservation for a product prior to its scheduled release date. Products in a pre-order status are marked with a pre-order button.
How do I place a pre-order?
Add the item to your shopping cart with the pre-order button.
A credit card is required to make a pre-order reservation. Your credit card will be charged at the time of check out.
After placing your order, you will receive an e-mail confirmation containing an order reference number.
When will I be charged?
Your credit card will be charged for your pre-ordered item during the checkout process.
When will I receive my pre-order?
Pre-order items will provide an estimated ship date of release on the product page.
You will receive an email when your package ships, along with tracking information.
What happens if a pre-order release date changes?
The pre-order release dates are dates we've received from our manufacturers and could be subject to change. If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled, we will notify you via the email address on file.
Can I pre-order more than one item at a time?
Yes, you can order products during pre-order events.
Can I cancel my pre-order?
Yes, you may cancel your reservation until the item enters the shipping process, usually 10 days before the currently scheduled release date. To cancel an order, please email orders@whitespacesnow.com and include your order number.
Can I return my pre-order after delivery?
You may return your pre-order item within 30 days from the date it ships, as long as the item is unopened.
Please check our Returns page for more information.