FAQs
Below are frequently asked questions. If you need additional assistance please contact us at the link below.
What are you holiday shipping deadlines?
12/16/24 for Economy Shipping
12/18/24 for FedEx 2-Day
12/20/24 by 11 AM PST for FedEx Standard Overnight
How much is shipping?
In the US, economy shipping is always free for orders over $100. For orders under that amount, shipping is $8. We also offer expedited shipping. Those costs are based on the delivery area and package weight. Please enter your shipping address at checkout to see rates for expedited service.
We are happy to ship our gear to many countries across the world. Please enter your shipping address at checkout in order to see shipping costs based on your delivery country and package weight.
How long will it take to receive my order?
In the US, economy shipping takes 7 - 10 business days. We also offer expedited shipping. Please enter your delivery address at checkout to get an estimate of delivery times for each service level.
Delivery for international orders will take 10 - 14 business days.
Delivery times above may be extended due to holidays or big sales events like Cyber Monday.
Please note that estimates above include warehouse processing time of approximately 1 day.
Do you ship internationally?
We can ship to many international destinations. Just select your country from the dropdown menu in the bottom right corner of any web page. Prices will be reflected in your local currency. You can also select your delivery country at checkout.
Can I change or cancel my order?
Our warehouse moves quickly to ship orders within 24 hours. If you need to modify or cancel your order, please email us immediately at hello@whitespacesnow.com
We will do our best to accommodate changes, but cannot guarantee those modifications will be made before the package ships.
What is your return policy?
We are happy to offer returns and exchanges within 30 days of the order delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For the holidays, any unused items purchased between November 15, 2024 and January 1, 2025 can be returned until January 31, 2025. Purchases made before November 15, 2024 or after January 1, 2025 will be subject to our normal 30 day returns period.
To start a return, please check out our Returns Page
What if an item doesn't fit?
If you ordered the wrong size or have fit issues, we will do our best to make it right. Just email us at hello@whitespacesnow.com and send your item to:
Agile Logistics
c/o Whitespace Snowboards
1546 S. 4650 W. Salt Lake City, UT 84104
How long will a refund take?
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.